Managed Help Desk

We feature a Help Desk for emergency assistance, as well as a web-based trouble ticket system that enables you to report and track your issues through resolution. Our 24/7 Help Desk is staffed with highly-trained Technicians with years of experience supporting end-users on desktops, laptops, servers, and networks. To resolve problems quickly and conveniently, our Technicians use a combination of phone and enterprise level remote control tools that allow them to simultaneously access a workstation or server to resolve issues, monitor status and troubleshoot problems--allowing your staff to return to work as soon as possible.

The Building IT Company Managed Help Desk service provides your company with:

  • Access to Technical Support 24/7
  • Certified Technicians with a wide range of experience and knowledge
  • Hardware and Software Troubleshooting
  • Network, Desktop and Laptop Support
  • Technical support for every user included in a fixed, monthly service fee 

Our Help Desk Technicians are Certified to support all Microsoft and Apple Operating Systems, Microsoft Office applications and all versions of Exchange Server and SQL Server, as well as server and desktop hardware, printers, and smartphones.

In addition, we have experience supporting software normally found in business environments like QuickBooks and Blackberry Enterprise Server.  We also support industry-specific software such as AutoCAD, Adobe Creative Suites, Timeforce, Quark, and many more.

Experience professional support for yourself - Contact us to learn more about how a Help Desk that knows your business can make an immediate impact in issue resolution times and overall confidence in the IT Department.

 

©2009 The Building IT Company.