FAQ

Frequently Asked Questions

Do you offer support on an as - needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we do not offer reactive services under a flat rate arangement.  This is the preferred approach as it is a win-win for many reasons.  The simpliest being that our goal is to minimize and even eliminate issues on your network which benefits employee produuctivity and company profits while being completely transparent.  We do offer plans that can provide for a monitoring and bulk time blend where appropriate.  Contact us to discuss your needs in more detail and we will design a plan that is right for your business.

What does your Flat Fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

  • Patch Management and Service Pack updates for Microsoft Products
  • Anti-virus and Anti-Spam management, updates and remediation
  • Manage backups and restores
  • Disk and memory optimization
  • Manage user accounts
  • Manage networks and internet connectivity
  • Manage firewalls, routers and switches

Remote Help Desk and Onsite Service for all covered equipment, operating systems and applications:

  • Servers, PC's Laptops, Firewalls, Routers and Switches
  • Microsoft Windows XP Pro and Vista Business Desktop Operating Systems
  • Microsoft Office 2003 and 2007
  • Microsoft Windows Server 2003 and 2008
  • Microsoft Windows Small Business Server 2003 and 2008
  • Microsoft Exchange Server 2003 and 2007
  • Microsoft SQL Server 2005 and 2008
  • Mac OS X

Vendor Management Services -- We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it's one call to us and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

  • Broadband Vendors
  • Phone Service Vendors
  • Phone Equipment
  • Copier/Fax/Scanner/Document Imaging Vendors
  • Line of Business Application Vendors

So no matter what happens in my environment, I will never pay more than one Flat Fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacture support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval. 

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

  • Cost-saving Voice and Data T1 and Integrated T1 Solutions
  • Productivity-enhancing Voice Over IP (VoIP) services and solutions
  • Revenue-generating Web Development solutions that drive clients to your website
  • Disaster Recovery and Business Continuity Planning to mitigate your risk in the event of Disaster
  • See our Services page for more details

How can I get more information and get started with your Services?

Just give us a call at 866-324-3324 or Contact us, and we'll be happy to schedule and appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Needs Analysis, followed by a Cost-Savings Analysis. We'll examine the results of these in order to determine our best recommendations to meet.

 

©2009 The Building IT Company.