Live Remote Assistance
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Do you need a quick solution to a technical problem? With our live remote assistance
tool, a member of our support team can view your desktop and share control of your
mouse and keyboard to get you on your way to a solution. |
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How It Works:
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Step 1: |
Once you are on the phone with a member of our support team, you will be directed
back to this page to initiate the screen-sharing session. Complete the fields below,
select your support representative from the drop-down menu and click the Click Here! |
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Step 2: |
You are prompted to download a small virus-free plug-in. |
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Step 3: |
With your permission, your support representative can view your screen and share
control of your mouse and keyboard. |
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Step 4:
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You are in full control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the screen-sharing session at
any time. |
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