How many times have you been in a meeting only to have a participant's phone ring or vibrate? This is a common occurrence and to many, this is the type of interruption that drives them nuts. While smartphones have changed our lives, mostly for the better, there are still times when we don't seem to follow common 'mobile etiquette', leading to others perceiving us as rude.

Here's six cell phone etiquette tips you should practice to ensure you show respect to your peers, and people around you while on your phone.

1. Watch what you snap - Almost every phone has a camera these days, and we can't help but take pictures of nearly everything. While it is convenient to take pictures with your phone, there are times when it's not a good idea, such as in a meeting, for example. In general, if you are supposed to be paying attention to something, don't take pictures.
2. Indoor voices - It's not uncommon to hear someone practically yelling into their phone on a busy street. This is often because they think that they can't be heard by the person on the other end. The vast majority of modern phones have powerful enough microphones and noise cancelling technology to enable users to talk with an indoor voice, even while out on the busy street. If the person you're talking to can't hear you, try cupping your other hand over your mouth and directing the sound towards the phone.
3. Darn you autocorrect! - Most phones use touchscreen keyboards as their input for text. This can be quite inaccurate, so OS developers created autocorrect, which usually picks the wrong word, leading to some potentially embarrassing situations. When typing on your phone, be sure to always read over what you have written before you hit send.
4. Resist the beep - One of the more annoying things about smartphones is that every time a notification sounds people rush to check it. This can be seen as rude, especially if when you are talking with a customer your phone goes off and you cut off from them to check it. It's a surefire way to lose the sale! When you're in meetings, or talking with customers/employees, ignore your phone until you are free to answer/check. If you are expecting an important call, excuse yourself before turning your attention to your phone..
5. Pick the right notifications - Your phone has numerous notification levels. You can set the phone to vibrate, ring, or for lights to flash, etc. If you are in a meeting, it's best to set your phone on silent, as even vibrate is enough to distract these days. Really, the only time your phone should be on ring is when you have it in your pocket, or are in a loud location and unlikely to hear it.
6. Turn it off every now and then - smartphones bring the ability to be always connected, which can be both good and bad. Sometimes being constantly connected leads to higher stress, and increased work hours at the expense of your personal life. You shouldn't be too afraid of spending a bit of time away from your phone every now and then. Just be sure to let people know that you won't be answering calls or texts.

Polite use of your smartphone will go a long way toward ensuring you are seen as a person that others want to do business with. What are your etiquette rules in regards to phone use? Let us know.

If you would like to learn more about how to leverage smartphones in your business, please contact us today.

One of the more annoying things about calling people while they are at the office is that many use an automated switchboard to field calls. While this does cut-down on the number of incoming phone calls, it can be time consuming to put in a number, wait, put in another, wait some more and then finally get an answer. If you have and iPhone, you can get around all that waiting with ease, especially if you know the extension of the number you want to call.

Here's how you can add number extensions to your iPhone contacts:

1. Open Contacts and either press the '+' for a new contact, or select the contact's number you would like to add the extension to and press Edit.
2. Enter the new contact's normal number without the extension under the Mobile, Work or Home field. If you are editing a contact's number, press on the number you would like to edit and tap on the end of the number.
3. Press the '+*#' button located at the bottom-left of the dial pad.
4. Select Wait. You'll notice a ';' at the end of the number.
5. Add the contact's extension. It should look something like this: 123-123-4567;321 (if the contact has a three digit extension).
6. Press Done and the contact's number will be saved or updated.

If the number was entered correctly, you should see a secondary button under the contact information when you call that person. It will say something like Dial-321. Pressing this after the line has engaged will dial the extension and connect you to that person. This is useful if you don't know how long you will have to wait to be able to dial the extension, but you will have to hit the Dial button on your phone to enter the extension.

You can automate this further by replacing the semicolon (;) with a comma (,). The comma tells the switchboard to pause, and then enter the number after the comma. This will often connect you directly to the person without having to press an extra button. The number should look something like this: 123-123-4567,321

If you use an iPhone for your business communication and call clients who are behind switchboards this is a nifty time-saving feature. For more information on how the iPhone can help power your business, please contact us today.

One of the more popular business tools of 2012, and likely for 2013, is the iPad. While it was originally aimed at private markets, businesses of all sizes have been finding unique ways to integrate it into daily use. This has led to an increasing demand for business oriented apps, and developers are more than happy to oblige. One recent app makes managing files across different cloud storage providers far easier.

Readdle Documents is an app for iPad users that acts as a central platform that connects with cloud storage providers like Dropbox, Box, iCloud, Drive, etc. and allows users to keep their multiple services organized.

What exactly is Documents? Documents is an app that enables users to manage their various cloud services. This robust app also allows users to view Word documents, PDFs, listen to music and watch video stored on various services directly in the app.

The functionality doesn't stop there however, as you can also copy files from one service and move them to another directly in the app. No more having to download files from one and upload to another. You can also use this app to save web pages for reading at a later date, which could be useful if you are going to be away from data or Wi-Fi for an extended period of time.

There is one downside to the app: You can't edit documents. If you need to edit a document you have to do so in the app the document is stored in.

Will businesses benefit? If you use multiple cloud storage apps in your business, the Documents app will be beneficial in helping you access and manage files on the go. At best, this is an organizational tool to help make accessing files easier. One really positive element of this app that many businesses owners will like is that it's free. Another benefit is that you also have the option to password protect files.

While this app might be free, if you don't use cloud storage services this probably isn't the best app for you. However, there are enough features to benefit users of cloud services, making this app potentially valuable.

How do I get the app? Documents is available on the Apple App Store. Once you have downloaded the app onto your iPad, start it up and you'll be able to add your cloud services by clicking on Network (located on the left-hand menu) and selecting the service you use. Input your account information and you should be ready to go.

If you would like to learn more about Documents, or how the iPad can fit into your business, get in touch with us. We are happy to sit down with you and tell you more!

Competitive research - the act of keeping track of what your competitors are doing - is an integral part of business. Managers and owners need to be sure that what they are doing is at least as good as or one step ahead of their competitors in the eyes of the consumer. Before social media, this was pretty easy: Look at the weekly flyers, browse the website and that was about it. Now, you have to spend hours trolling different websites and social platforms. Luckily, one mobile app developer set out to make competitive research a bit easier.

Perch is a free app developed by Closely for the iOS and Android platforms. The concept of the app is that it provides you with a central place from which you can keep track of your competitor's social media campaigns.

Think of this app as your own personal business CIA. It allows you to keep tabs on what your competitors are doing on Facebook, Foursquare, Yelp and many other daily deal sites. You can even set it up so that you get a daily or weekly summary email with details on competitor efforts.

The app is powered by Foursquare's location technology, and when you first sign on it will display similar companies in your area. From there you are able to add companies to a watchlist which will constantly keep track of their social activity.

Is this a good idea? Keeping track of what your competitors are doing makes good business sense, and apps like Perch can help you cut back the amount of time you spend doing competitive research. This is a two-way street as it also gives your competitors a way to easily view what you are doing.

Some opponents have noted that apps like these that essentially allow businesses to spy on one another, could foster a non-competitive environment if every time a business does something, all competitors follow. This negates the benefits the app aims to offer. Then again, this app is really an aggregator of information that's freely available on the Internet, so it really just makes it easier to do something that businesses are already able to do.

One thing's for certain: Businesses that rely on daily deal sites, or review sites like Yelp, will greatly benefit from an app like this. We'd like to know your thoughts, from both a moral and business standpoint, on using mobile apps like Perch. Let us know.

Smartphones, especially the iPhone, have really changed and enhanced the way we do business. It's now not uncommon to be able to check in with the office, send an email and approve next month's finances all from a device that fits into your pocket. While these phones are useful, there is one feature that takes a while to get used to, the keyboard. Apple is aware of this, and has provided iPhone users with a number of helpful keyboard features.

Here are four tip to make the typing experience better on your iPhone.

1. Lock caps lock - While the use of capital letters while typing is generally frowned upon, there are times when you need to type more than one letter in a row in caps. Most users will hit the caps button (upward pointing arrow) on the keyboard, type a letter and then hit it again to type another in caps. You can lock the keyboard in caps mode by double tapping the caps lock button. You'll notice the key turns blue, indicating caps lock is on. When you are finished, tap it once to turn it off. 2. Turn off auto-correct - We've all seen the funny and sometimes embarrassing texts blamed on auto-correct. While useful when getting used to typing on the iPhone, it can be more of a hindrance than a help after you've gotten the hang of it. You can turn auto-correct off by selecting Settings, followed by General, Keyboard and finally setting Auto-Correction to Off. 3. Long-press keys for more options - At first glance, the iPhone's keyboard is a little sparse with many of the standard keys beyond the letters and number keys missing. They are still there, however but just not labeled. With many keys, a long-press on the key will bring up a number of different options and other keys. For example: a long-press on the A key will bring up different letters associated with a, or a long press on ? will bring up the option to use an inverted question mark or an exclamation point. Play around with the keys, and you'll soon see a ton of different typing options emerge. 4. Stop typing .com - Did you know that you don't have to always type .com, .net or .org? In certain places, the iPhone will put it in for you. For example, when you are typing a web address on the browser, you can do a long-press on the . to get a pop-up of a whole bunch of dot something endings. This will also work in the email To, CC and BCC: fields.

The above tips are just a few ways to make it easier to type on the iPhone. Do you have another typing tip? Let us know; or, if you would like to learn more, please contact us.

As technology continues to advance at an increased almost breakneck pace, most advances we see on a daily basis are largely aimed at retail consumers. A perfect example of this is Apple's iPad which was aimed at the domestic market on release and is now being readily adopted by business customers. One reason why the iPad is becoming so popular for businesses is because of the numerous apps that can help boost productivity while away from the office.

Here's some useful apps for the iPad that can help boost your productivity.

Document compatibility It's highly likely that your office uses a document production program that isn't made by Apple - Microsoft Office. Using another program to create documents and then spending time formatting on your work computer isn't a great productivity booster, but there are options.

If you do use Microsoft Office the iPad kind of supports Office documents through Apple's iWork. iWork does support Office files, however formatting and other things like fonts normally won't transfer over. This can be counter-productive.

While there will be a version of Microsoft Office heading to the iPad sometime in early 2013 (no set date yet), you're likely better off purchasing an app like Documents to Go which allows users to open, edit and create Office documents.

If you aren't doing serious work on the iPad and just need it for mobile document production, you can skip paying for an app and instead sign up for an outlook.com or Office 365 account. Doing so will give you access to cloud based versions of Word, PowerPoint, OneNote and Excel.

Not a Microsoft fan? There's also Google Drive. It's not 100% compatible with Microsoft Office  though as many functions and formatting won't transfer over properly. However, with solid word, spreadsheet and presentation programs it's a great option for Google users.

Notes Because of the iPad's size, it's a perfect tool to take notes on. There are literally hundreds of different note apps available for the iPad, some are great, others lack functionality. One of the most consistent is Evernote. Evernote is available for nearly every system, so a note made on your iPad can be accessed on your computer, iPhone, Android Device or even BlackBerry.

Evernote really excels when you need to take simple notes. There's also a number of excellent  add-on apps like Penultimate - which allows you to take handwritten notes - which make it a nearly all-in-one solution. The best part is: The basic app is free.

Sharing files When you are mobile with the iPad, you will no doubt need to share files with users. There are many different ways you can do this. The easiest way is to use an app like Dropbox or SugarSync which allows you to upload files and share them when needed. While you can upload most programs or files, you won't be able to edit some of these.

How most of these work is that you put a copy of the app on your hard drive which is essentially a folder. When you put files/folders into this folder, they will be uploaded to the cloud and allow you to access the files/folders from any device you have installed the app on.

There are many other apps available that can help boost your productivity. Have you found some that you can't live without? Let us know.

The USB port is arguably one of the most important components of the computer. You plug in your keyboard, mouse, printers and now smartphone charging cords. Regardless of the model you have, the main way you connect to the computer is through a USB cord of some kind. If you have an iPhone, you likely use the 30-pin cord, (unless you have a brand new iPhone 5), and likely carry one around, as the iPhone usually needs to be charged throughout the day. The good news is that there's a new gadget that aims to get rid of the cord altogether.

Scheduled to release in December 2012, the Charge Card, (no, it's not a new fangled credit card), is a device that will replace the somewhat unwieldy iPhone charging cable. The concept behind the gadget is to replace the charging cable with something you can fit in your wallet.

The Charge Card is a credit card sized charging device which is .1 inches thick and made of a hard plastic. In the middle is a rubber USB connector that pops out and is compatible with any USB port. On the opposite end is a small 30-pin connector - the standard connector used by Apple. The 30-pin connector will work with the iPhone 4s and older; the iPad 3 and older; and any iPod. It is compatible with the new iPhone 5, iPads and iPods if you have the adapter.

How it works is you pop out the flexible USB connector, plug it into a USB port on a computer, TV, airplane seat, etc. and plug the other end into your iDevice. While it isn't a battery, it does allow you to leave the cords at home, and USB ports being pretty much everywhere these days, you can charge your device whenever you need to.

What is interesting about this is that the project was crowdfunded through Kickstarter, meaning people think it's a good enough idea to invest in it. You can learn more about the project here, and if you'd like to learn more about using the iPhone in the office, give us a shout, we'd be happy to chat with you.

The tablet, while not a new device, has seen an impressive revival over the past four years. This is largely due to Apple’s iPad which has captured the imaginations and wallets of retail customers worldwide. On October 23, Apple launched not one but two new iPads, including a new smaller version called the iPad mini.

Below is more information on the two recently introduced iPads.

The new, new iPad Apple has wisely decided to go back to adding numbers to their products. In fact, the launch event contained no words on the new iPad (iPad 3) at all. Apple seems to have swept it under the rug, as you can no longer find the ‘iPad 3’ on the Apple store, it’s been replaced by the iPad with Retina display - read: iPad 4.

The iPad 4 contains a new processor, the A6, which according to Apple, “is up to twice as fast as the previous-generation A5X chip [featured in the iPad 3], and it delivers up to twice the graphics performance, without sacrificing battery life.” Users can look forward to a smoother operating environment, a difference that will be noted by users of the older first and second generation iPads.

Other new features include the new charging port that Apple introduced with the iPhone. The Lightning connector is a port that replaces Apple’s 30 pin connector and can be plugged-in in any direction, meaning you can just plug the device in and not worry about ruining the connector ports. The downside to this is: older peripherals won’t work with the new iPad without an adaptor which currently costs USD$29.00.

Aside from a new processor and connection port, the iPad 4 is the same as the iPad 3. The screen is still 9.7 inches, LTE is featured and from what we have heard, battery life is the same. If you’ve purchased an iPad 3 in the past 30 days, contact Apple as you may be eligible to return the iPad 3 for an iPad 4 at no extra charge.

It’s like the iPad, only small(er) Over the past year, Samsung and Google managed to highlight that there is wide demand for a device that’s smaller and more portable than Apple’s iPad. Their 7 inch tablets have been great sellers and Apple has now entered into the 7 inch fray with the 7.9 inch iPad mini. The screen has a resolution of 1024 X 768 which puts it at the same resolution as the iPad 2. The key with the screen is that it doesn’t have a Retina display, a confusing move on Apple’s part considering nearly all their new devices have it.

The processor in the mini is an older A5, the same processor found in the iPhone 4s and the iPad 2. While it may seem like a big step down, remember that these two devices are only a year and 1.5 years old, respectively. This means the mini should have no problem running apps already available on the App store. We do predict one potential issue with this however. With the introduction of the new A6 chip, many developers will be starting to develop apps that only run with this, thus rendering devices running an A5 chip obsolete much faster. Time will tell but don’t worry too much as it will be at least a year, probably closer to two, before this potentially becomes a problem.

Other features business users will enjoy include the Lightning connector, 10 hour battery life - according to Apple - and the ability to connect to 4G networks if they are offered by mobile providers in your area.

Prices and availability Both the iPad 4 and Wi-Fi versions of the iPad mini will be available for pre-order on October 26, and in stores November 2 for most countries, including: Australia, Canada, the UK and the US among others. Wi-Fi + Cellular iPad mini models will be available in mid November. The iPad 4 will be available in two different models:

• Wi-Fi only:
  • USD$499 for 16GB
  • USD$599 for 32GB
  • USD$699 for 64GB
• Wi-Fi + Cellular:
  • USD$629 for 16GB
  • USD$729 for 32GB
  • USD$829 for 64GB

The iPad Mini will be available in two different models:

• Wi-Fi only:
  • USD$329 for 16GB
  • USD$429 for 32GB
  • USD$529 for 64GB
• Wi-Fi + Cellular:
  • USD$459 for 16GB
  • USD$559 for 32GB
  • USD$659 for 64GB

With the iPad mini, Apple has stayed true to history and chosen to present it as a tablet with a luxury price tag. Will it sell well? Most likely. Should you buy one? If you have the budget, go ahead, but we don’t predict the iPad mini sales will be huge in the business market, it’s simply priced outside the budget of most small businesses to make it a viable device. At the very least, hold off until the first week of November, as Google has scheduled an event where it’s rumored to be launching new tablets too. Once the event is revealed it might be a good time to look deeper into the iPad.

Do you plan to get a new iPad? What do you think of Apple’s latest offerings? Let us know your thoughts on this.

Breaking Bad is a show about cooking drugs. Why mention it on our blog? Well, in an episode in the first season the two main characters are stuck in the New Mexico scrub with a dead battery. Through elementary level chemistry they power up their machine and are off on an adventure that makes one heck of a great show. This episode highlights that Batteries are an important part of modern life and it's only when they're not working properly or die minutes after charging that we realize this.

Here’s the top five battery life killers:

1. Exposure to extreme heat/cold. Leaving your device in the car during a hot day, or frigid night can and will reduce the life of batteries. You should be careful not to expose your device to these extreme conditions.
2. Moisture/Humidity. While most places in the US, Australia, the UK and Canada don’t have high enough humidity to noticeably affect battery life, rapid or sudden changes in moisture can and often will affect battery life. If you’re traveling from say Phoenix to Singapore, you should ensure there is a charge in the battery (above 40%) and to remove it from the device before traveling. This will help reduce shock due to an extreme change.
3. Incredibly bright screens. High quality displays like those found on the iPhone and most new Android phones have amazing image quality. Some are also super bright. If you have your brightness cranked, you will notice fast battery drain which could lead some users to think their battery is functioning poorly. If you turn your screen’s brightness down, you will have  increased battery life, which means less drain.
4. Data is fast...at draining batteries. 3G and 4G data connections are great, as you can surf the Internet at speeds that rival current high-speed landlines. The only problem is that coverage in most places can be a little spotty. The way most phones are set up is If you have mobile data turned on, the phone will be always searching for a connection. This constant action, especially when you don’t have 3G coverage, will drain the battery, and make most users think that their phone’s battery is dying. When not in use, turn off data connections.
5. Full discharge/recharge. Yes, believe it or not, phones with a lithium-Ion battery (nearly all new smartphones) will see decreased battery life if the user keeps doing full cycles - using the phone until it dies, then recharging it. Lithium-ion batteries work best when you keep them charged, fewer full cycles results in longer battery life. In other words: ABC (Always Be Charging). Combine this with tips three and four, and you will increase your battery’s life.

If you’d like to learn more about caring for your phone, please contact us.

In the modern world of smartphones, there are really only two players: Android and iPhone. One is an open, almost sandbox system that allows users to do pretty much anything they want. The other is a safe, walled environment where everything runs like clockwork and looks great while doing it. With the recent release of the iPhone 5, some Android users are ready to make the switch, but may be worried about leaving behind all their important stuff.

If you are contemplating jumping the Android ship for the good-ship Apple, here’s how you can do so.

Move those Contacts Android is Google, Google is Android. This means that you're contacts are most likely deeply ingrained in the Googleplex, aka your Google/Gmail account. If they aren’t, they live on your Android device’s internal memory.

The easiest way to migrate your Contacts over from your Android device to your iPhone is by syncing your Contacts with your Google Account.

1. On your Android device go to Settings followed by Accounts and select Google.
2. Tap on the Google account you would like to sync your Contacts/Calendar/Notifications with, and ensure there is a check-mark beside what you would like to sync.
3. Press Sync Now, and sit back and wait.
4. When it’s finished, you can go to Google Contacts to edit view your Contacts.

After your Contacts have synced with your Google account:

1. Turn on your iPhone and press Settings followed by: Mail, Contacts, Calendars.
2. Tap Add Account and select Microsoft Exchange. It may seem odd to select something with Microsoft for a Google service, but, this is how Google pushes emails to your iPhone. The added benefit to this is it allows your iPhone to sync with your Google account.
3. In the related fields put in your full Gmail address and password. Leave the Domain field blank as it’s only used if you have a Microsoft Exchange account.
4. Tap Server and enter: m.google.com and go to the next screen.
5. Select what you would like to sync; most pick Contacts, Calendar and Mail. Feel free to pick all of them if you want everything. Tap Accept and your iPhone will do the rest.

Move important media If you’re like most smartphone users, you probably have a wealth of important media on your phone, and would like to transfer it over. You have a few different options at your disposal to ensure this happens.

The first option is to manually transfer it by plugging your Android phone into your computer using a USB cable and physically copying the files off your device’s hard drive onto your computer. After that, plug in your iPhone and sync via iTunes, selecting what files to sync.

The second option is to sync your pictures and videos with Google. Follow the above instructions for your Contacts, and also ensure that Instant Upload has a checkmark beside it. Your photos and videos will be uploaded to Google+ and also viewable on Picassa. They can then be accessed by the related apps on your iPhone.

The third option is to use a mutual-third-party cloud app like Dropbox. When you install Dropbox on your Android, you will be asked if you want to sync your photos and movies. Agree to the terms and your photos will be uploaded. Just be sure to be connected to Wi-Fi, as it will be quite bandwidth intensive. After your files are synced, install Dropbox on your iPhone and all your pictures will be available.

What about my apps? As you may well know, Apple has a ton of apps available for you to download, most at a fairly decent cost. The good news is, almost all popular Android apps are also available for iPhone. The bad news is, you will likely have to pay to re-download them. You could try contacting customer services at the app developers and asking if they will drop the charge for buying an app you already own, but don’t get your hopes up.

This should cover the majority of your migration, so have fun and enjoy your new iPhone. If you have any questions, please contact us, we are here to help.