Why BITC
Getting the most from your technology investment
Outsourcing the day-to-day management, maintenance and support of your business IT to BITC will ensure the efficiency of the technology your business relies on.
Let our team of experts transform your business’s technology from being a drain on time and resources to being instrumental in taking your company to the next level.
By outsourcing your IT needs to BITC, your business will benefit from:
- Full technical support – our technical experts are on hand whenever you need us, to offer all the support your business needs
- Product discounts – benefit financially from our strong IT industry links
- Improved efficiency – ERP solutions simplify your working environment and provide you with the time and resources you need to manage your business more effectively
We are also extremely proud of our operational excellence:
- For tickets submitted during normal business hours our goal is 100% same day response.
- For critical issues reported or detected by monitoring, we also aim for 100% same day response, 24×7.
- For new requests, we have an 80% same day close goal, with a weekly goal of 95%.
“Our Flat Rate Service Plan is a direct result of our continuous effort to identify our clients’ needs, and to alleviate their technology pains through our offerings and vendor partnerships.”
Technology services from BITC are designed, created and implemented with your unique business needs in mind, so you know you’ll see a return on your IT investments today and in the future.
Our team of highly trained technical experts and consultants fits effortlessly into the workings of your business, for a smooth transition to more functional IT solutions.
Let strategic IT solutions from BITC propel your business to greater heights.
